NM3221: Blog Post (Week 5)

From last week’s survey, we chose to work on the facility booking pain point. We started to come up with ideas for our Lo-Fi designs. It started off with everyone drawing out their own solutions. It was very difficult, as there were numerous problems in the facility booking feature and it is not easy to address all of them at once. We found ourselves stuck after drawing for a little while. Then we realised that we were drawing the Lo-Fi designs even before thinking about solutions to the problems.

In an attempt to deal with this, we revisited our survey forms. However, constantly scrolling through all the problems of the facility booking from the survey results did not help us either as there were quite a bit of data and they were not organised. We sorted the data out, and grouped them accordingly to each problem for the facility booking feature. (Example: all filtering problems are related to when choosing a sport or venue. Available slots problems should be grouped under choosing of date). Still, we were missing out on fully understanding how someone books a facility with the application.

In order to help us further streamline and understand the main problems users faced, we interviewed one of the user on how he used the application to book a facility as we realised that there was more information we wanted and we did not attain from the survey.

From the interview, we came up with a persona to help us understand the navigation flow in booking a facility. After understanding the navigation flow, it was way easier for us to sketch out the Lo-Fi designs than before.

         (Navigation Flow)                                           (Persona from one of our surveyors)